Term & Conditions

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BY USING OUR WEBSITE, YOU ARE AGREE TO THE FOLLOWING TERMS AND CONDITION OF SERVICE.

TERMS AND CONDITIONS OF SERVICE
Terms and Conditions

IMPORTANT NOTICE

Please read through and make sure you agree to these terms and conditions prior to using the services provided by us.

Shipping Address

For those who are using PayPal to make your purchase , please always make sure the shipping address in your order must be tally with your PayPal shipping details. In case, if fault address was sent , we will not be responsible. Normally we will follow the shipping info which you input in our system during checkout. Make sure the address that you provide us , everyone who's residing in that address know you else if the package may goes unclaimed & return to DHL e-commerce warehouse. If such case happened we do not responsible for any loss or damage or unclaimed. Normal scenario including when nobody claim the package when attempted delivery(seems nobody know you from that house) or no one at home during delivery. When one of this scenario happened please directly contact your local post office to claim back the package asap.

Express Shipping

Please note that express shipping do not ship to any P.O Box addresses & certain remote area. If happen that your address is not within the coverage area we will ship by normal mail. No refund or cancellation allowed once we processed your order. You may change your shipping address or ship by normal globalmail. Any extra shipping fees paid will be credited back to your account for new order. To avoid this , please check with your local shipping centre whether there's express services available in your area before choosing EXPRESS as your delivery option. 

Tracking Information

For registered airmail currently we are using DHL globalmail plus/direct. For DHL globalmail , customers may track their package conveniently thru DHL globalmail website.Please do take note for globalmail plus the tracking will stop once it arrived at the transit facility or local distribution centre.(EXCEPT for certain countries e.g USA,UK,Germany,Dermark,Australia,Spain can be trace up until full delivery). As for direct globalmail will manage to get full tracking until destination.For express services we will choose for you either DHL or Aramex or UPS depend on destination & weight , which ever deem suitable. For Malaysia shipping address will use Poslaju or normal registered post. Here's is what we suggest you can share buying with friends or buy few pairs in one shipment to save on shipping cost. We offer free delivery for purchase over $35.

Remarks: For countries in the Islamic territory mostly Middle Eastern (Iran , Israel etc) tracking is not visible and may stop once it reach our main transit facility this is due to the countries strict custom regulation for all international package. Package may take much longer time to reach compare to rest of the world.For these countries we do not cover any loss in transit due to the strict custom transit flow.

Estimation Arrival

There's no 100% guranteed when is the actual arrival date for each package , it is only an estimation. Arrival date depends on each country processing time & speed of custom clearance, wheather condition , peak/non peak period etc. Slow mail includes Globalmail Plus (14-30 days), if you need the package urgently please do not choose this unless you are very sure that normally using this type of services it can arrived on your expected due date. Good & fast shipping option only available for UK,US & Australia 7-10days arrival using Direct. Urgent package for the rest of the world (5-10 days) please choose only Express. Please note that we do not hold any responsibility once the package was shipped out.Delivery time is beyond our control , please be patient & follow our advise as mentioned above so you may expect to get your package on your expected date.

Processing Time

There are two categories in our shop READY STOCK & PRE ORDER. For READY STOCK items , means we can ship almost immediately within 1-2 business days. Meanwhile for PRE ORDER item will required a certain amount of lead time before there are able to ship out. Refer to each product details for lead time.

How to calculate processing time from shipping to your destination ?

READY STOCK = process time 1-2days + shipping time (depend which shipping method you choose)

PRE ORDER = lead time + shipping time (depend which shipping method you choose)

General Shipping Risk

If package was found unclaimed or return due to incomplete address details , customers may request for resend but customers will have to bear for all the return shipping cost. Any loss due to damaged/lost/stolen while in transit will not be responsible. However this seldom happen so please do keep track your package with the tracking number provided.

Custom Clearance

We do not responsible for any custom/duty tax. Customer should bear any cost for any tax involved.Should item being consficated by the custom authority , we will not cover any loss due to it , normally item will be declared as abandon (or other status depend on the country custom clearance process). Item normally will be declared at much lower value item such as gift-plastic casing , fashion accesories etc small item to avoid any tax.

Payment Currency ($)

At this moment, we offer TWO currency

1. RM (Ringgit Malaysia) for shipment to Malaysia

2. USD (US Dollar) for shipment to the rest of the world ( OUT of Malaysia)

Example

1) If you are registered as shipping to Malaysia address the symbol $ is equvailent to RM (e.g $35 = RM35)

2) If you are registered as shipping to international address the symbol $ is equvailent to USD (e.g $16 = USD16)

 

International Payment (US$)

All international order which ship OUT of Malaysia are consider as international order. We accept only USD currency for all international order. If you are from different country than USA please do not worry because when you pay thru PayPal they will do the conversion for you.You will see the total amount in your country currency before confirm for payment.

Malaysia Payment (RM)

For Malaysia order pay by card/paypal a RM10 fees will be charge for transaction RM199.99 and below & 6% transaction fees for purchase amount RM200 or above. We will send you a separate invoice, please contact us if you wish to pay by credit card/PayPal. For bank transfer no transaction charge.

Products

Please note that the colors of the lenses depicted in the illustrations may not truly reflect that of the items themselves. This is mainly due to the possible differences in lighting of the photography and differences in monitor settings for each individual. Actual lens diameter may contain error from 1mm~5mm. The enlargement effect do not represent the true diameter. All effect size and diameter are proclaimed by supplier , Pinkydollyshop do not responsible for any error of the actual size for the lens. Below is an actual photo taken on the lenses for comparison when measured on different method. Overall the actual total diameter is from 14mm~15mm only.

Pic above : Measured when pressing the lens against the ruler surface.

Pic above : Measured by putting the original curve lens on top of the ruler surface.

Color availability will vary from product to product.

Make sure you choose your lenses carefully before placing your order as all transaction are final , not refundable or exchangeable.

Product Label

Please note that product label may be varied from description due to different manufacturing & labeling process.Certain design are the same but distributed by different supplier hence the label may be different.Please be ensure as all products are guaranteed genuine and approved by FDA of origin distributor's country.

Circle Lenses Disclaimer

Please note that these lenses are purchased at your own risk. It is advised that you consult your optometrist before purchasing/using these lenses as they may not be suitable for everyone. Pinkydollyshop is not liable for any damage to the eyes due to this purchase. All the lenses sold are ONE YEAR manufactured disposable lens BUT we strongly advise please do not use more than 3 months for hygienic purpose. Even how good you take care of the lens , soft lenses tend to be easily scratch without notice, it's still the best to change a new pair after about 3months usage. Unless you don't frequently use it , maybe just once in every 3-4 weeks then you may use up to max of 6months.Anything after 6months is consider very dangerous because soft contact lens will have a lot of micro builts up which may harm your eyes no matter how good you take care of it. It is wise not to risk your precious eyes. We care for you ~!

Freebies

For each pair of lens purchase comes with a pair of free lens case. This only applied for purchase at default pricing and DO NOT apply for any discounted or clearance stock.(e.g wholesale price ) Pinkydollyshop reserved the rights to cancel any of these freebies if package exceeded the limited weight.

Out of Stock

If out of stock , we will either inform you to change or direct change to any other nearest product. Please choose your prefer method which is available in our product option. Please remember to check your registered email for any of such notification. If no reply from buyer after 3 attempts we reserved the right to change the out of stock item into any nearest stock available.

Refund/Return/Cancellation

All sales are final and non-transferable,exchangeable or refundable.Subject for investigation if wrong lens sent or faulty items or any return shipment due to faulty address by our side. We will handle each case individually. Once an item opened it's strictly not returnable or refundable. We only accept return for item which still in its original condition , not used before, new and unopened. Any return goods must be inform within 7 days from the date of received. Anything >7days will not be entertained. All return shipping fees will be borne by customers except for faulty items. Once we received the returned goods , item will be inspected thoroughly. Refunds may take up to 14days.Please contact us before returning the goods. For freebies goods are strictly not refundable or claimable. No last minute cancellation , allowed.

Email

Once you have submitted & paid successfully, you will receive your order ID email from our notification mailbox. Please always check your spam mail in case it goes there. You may also check your order status anytime by logging in your account at our website. Any emails regarding to return item request, refund, damage item, etc. please, provide a valid order ID OR screenshot of your payment transaction from PayPal for us to investigate further. If the products already being used, please note that the warranty is automatically void & we will not entertain such emails. Any other general queries we will reply within 48 hours.

Privacy Policy

Pinkydollyshop promises to keep all personal information submitted to us private and confidential.

 When purchasing at the website, you may be asked the following:

Your name

Your address

Your contact phone number and/or email address

 

The information that we gather will be used to allow us to provide the best of service to you, handle any queries you may have relating to your experience with us and to notify you of any changes that will affect your experience at our shop.

At times, we may send information about new products and services or promotions which you may be interested in. If at any time you decide that you do not wish to receive any material from us, please let us know by e-mail.

 

When using our website, you are acknowledging that you have read and agree to our terms and conditions and to our use of your personal information as described above. Pinkydollyshop reserved the rights to modify any of the terms above anytime without any notification.